Last updated on 14 December 2019
During the processing we conform to the requirements of the applicable data protection legislation. This means we:
clearly specify our purposes before we process personal data, by using this Privacy Statement
limit our collection of personal data to only the personal data needed for legitimate purposes
first ask for explicit permissionto process your personal data in cases where your permission is required
take appropriate security measures to protect your personal data and we demand the same from parties who process personal data on our behalf
respect your right to inspect, correct or delete your personal data held by us
LEspoirs is the party responsible for all data processing. In this privacy statement, we will explain what kind of personal data we collect and for which purposes within our service L’Espoirs. We recommend that you read it carefully.
Via L’Espoirs you can take out a paid subscription. We use your personal data to complete the payment.
For this purpose, we use your payment details, gender, phone number, email address, birth date, name and address details, nickname, invoice address, ip address and profile picture.We need this data because of our agreement with you. We store this information for two years after you cancelled your subscription. Certain types of personal data will be retained for a longer period with regards to the legal tax retention..
You can use our contact form to ask questions or make any request.
For this purpose, we use your ip address, profile picture, gender, payment details, email address, birth date, invoice address, nickname, phone number and name and address details.We need this data because of our agreement with you. We store this information until we are sure that you are satisfied with our response.
Handling your order
We will use your personal data when handling your order. We may share your data with the delivery service to have your order delivered. We may also obtain information on your payment from your bank or credit card company.
For this purpose, we use your gender, payment details, phone number, invoice address, profile picture, email address, name and address details, nickname, ip address and birth date.We need this data because of our agreement with you. We store this information for two years after your order has been completed. Certain types of personal data will be retained for a longer period with regards to the legal tax retention..
Access to portal
Within our portal, you can access a management environment where you can set, specify and change settings. We will keep track of your activities for proof.
For this purpose, we use your email address, profile picture, ip address, invoice address, gender, name and address details, phone number, payment details, birth date and nickname.We need this data because of our agreement with you. We store this information until our services to you have ended.
Certain features of our service require you to register beforehand. You will have to provide some information about yourself and choose a username and password for the account that we will set up for you.
For this purpose, we use your gender, nickname, payment details, ip address, land and zipcode., name and address details, email address, profile picture, phone number, invoice address and birth date.We need this data because of our agreement with you. We store this information until you close your account.
We will retain this data so that you do not have to re-enter it every time you visit our website, and in order to contact you in connection with the execution of the agreement, invoicing and payment, and to provide an overview of the products and services you have purchased from us.
Other than the advertisements on the website, we can inform you about new products or services:
- by e-mail
- by social media
- per phone
You can object at all times against this promotional communication. Every e-mail contains a cancellation link. On social media, you can block us or use the cancellation option. You can also inform us when we call you. You can also inform us through your account. Further, you can inform us through the portal.
We will not publish your customer data.
Providing Data to Third Parties
Except for the parties mentioned above, we do not under any circumstance provide your personal data to other companies or organisations, unless we are required so by law (for example, when the police demands access to personal data in case of a suspected crime).
Our website features social media buttons. These buttons are used by the providers of these services to collect your personal data.
We keep statistics on the use of our service
The first time you visit our service, we will show you a notification explaining our cookies and ask for your permission for the use of these cookies.
We made arrangements with other parties who place cookies through our website. Nevertheless, we cannot fully control what they are doing with their cookies, so please read their privacy statements as well.
We use Google Analytics to track visitors on our website and to get reports about how visitors use the website. We accepted the data processing agreement from Google. We do allow Google to use information obtained by Analytics for other Google services, and we don’t anonymize the IP-adresses.
We take security measures to reduce misuse of and unauthorized access to personal data. We take responsibility in the security of your personal data. We renew our security measures to ensure safe storage of personal data and keep track what might go wrong.
Changes to this Privacy Statement
We reserve the right to modify this statement. We recommend that you consult this statement on a regular basis, so that you remain informed of any changes.
Inspection and Modification of your Data
You have the following right:
- Being informed on which personal data we have and what we are using it for
- Inspection of the personal data that we keep from you
- Having incorrect data corrected
- Request to delete outdated personal data
- Revoke your consent
- Object to certain uses
Please note that you always make clear who you are, so that we can assure that we do not modify or remove the data from the wrong person.
If you think that we are not helping you in the right way, you have the right to lodge a complaint at the authority. For The Netherlands, this is the Autoriteit Persoonsgegevens.
6165 RE Geleen